Subject: Dutch Language Test - Annaliza Cajigas
From: Annaliza Cajigas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 07:00:04 -0400

| | Foreign Language Screening Test

Name | Annaliza Cajigas    /  (+63) 9497903155    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am/Sir,

Greetings from the courier!

Upon reconfirming the status of your order, the item has been returned due to the wrong address provided to us. However, will you please reconfirm with us your current address and nearest landmark in order for us to proceed with the fastest possible delivery time.

Furthermore, may we have your active contact details as a reference.

Thank You.

Best Regards,

Annaliza Cajigas
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Ma'am/Sir,

Greetings from Homebox Customer Service Representative Team!

Apologies for the inconvenience that this may have caused you.

In order for us to revalidate your concern, will you please provide us with the following information below:

- Photo of the scratches.
- Copy of your receipt.
- Contact Number.

After validating your concern, expect a call from us within 3-5 working days on what seems to be the action that will take place from our service team.

Thank You.

Best Regards,

Annaliza Cajigas
Customer Service Representative
Homebox

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