Subject: Tech Support Candidate - Aman Shukla
From: Aman Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:45:50 -0400

| | Tech Support Test

Name | Aman Shukla
E-mail | [email-masked]
Phone Number | (122006) 8381815126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora lebar chauk near sector 15 metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Software installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oxygen services India Pvt Ltd | Technical support executive | Still working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am working on Microsoft edge then first I will check the privacy that the website is not in block list then I will clear the coockees and history after that I will restart the microsoft edge.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn on the bluetooth speaker then go to mobile blutooth settings then go to search options after that select your speaker detail now you are connected wit phone
What according to you makes you a good candidate for customer service or technical support job? | I am graduating in IT field (BCA) ond other thing is I am working as a technical support executive I have one year experience in this field where we are facing daily a new challenges actually I am working here as a multitasker I work here as a technical support executive but also we work as a kyc team and I am doing here other works also so I am confident for any challenging work I am always ready for a new challenge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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