Subject: Tech Support Candidate - Md Jamshed Nehal
From: Md Jamshed Nehal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:06:29 -0400

| | Tech Support Test

Name | Md Jamshed Nehal
E-mail | [email-masked]
Phone Number | (001125) 7479401167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i check the internet connectivity in cmd with the help of ping command. If problem will not solved then check authentication.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step - Switch on the bluetooth of both devices.
2nd step- click on the pair option.
3rd step - Allow permission.

What according to you makes you a good candidate for customer service or technical support job? | Good trouble shooting skill. First find the customer what is the problem according to that find the problem. Don't delete any file from the customer Desktop, if it is necessary to format take permission form the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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