Subject: Tech Support Candidate - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:03:23 -0400

| | Tech Support Test

Name | Aakash Sharma
E-mail | [email-masked]
Phone Number | (91) 8800586838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar, Karol Bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | Technical support | 20 June 2021 | 26,000
Previous Employer 1 | Google | Content mod | 10 Jan 2020 | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st scenario :-

- If I'm outside India, and the access to NDTV.com is blocked in my region, I'll simply use any of the vpns (nord vpn, cyber Ghost,. Expressvpn) and access it

2nd scenario :-

Maybe due to host issue

I'll go to C drive and in host folder, I'll edit host text (and put # before ndtv.com ) and will save host file, it will solve the issue after restarting the pc.

- At times, changing dns to cloudflaire, adguard dns also solves and ultimate dns - 8.8.8., 8.8.4.4 by Google is one of the most recommended in these cases.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- I'll turn on my bluetooth on my phone via settings or via notification quick access settings

- I'll turn on the bluetooth of speaker

- Then I'll check the name of the bluetooth speaker on my phone and will connect it

What according to you makes you a good candidate for customer service or technical support job?

- I'm passionate about tech stuffs and love to help people in solving their queries related to tech issues.

I can even work from home and office anywhere

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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