Subject: Tech Support Candidate - Shaik Naseer
From: Shaik Naseer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:01:14 -0400

| | Tech Support Test

Name | Shaik Naseer
E-mail | [email-masked]
Phone Number | (+91) 6300992257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart computer
Try  loading the site in a different browser
Temporarily disable Antivirus program
Reset modem or router
Ensure that there are no parental  controls enabled

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in both devices and refresh Bluetooth page to see the speaker name in that and pair the device with specific key of speaker and connects it
What according to you makes you a good candidate for customer service or technical support job? | I will suit my role for both
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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