Subject: Tech Support Candidate - Sandeep Dalal
From: Sandeep Dalal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 06:00:38 -0400

| | Tech Support Test

Name | Sandeep Dalal
E-mail | [email-masked]
Phone Number | (91) 9991110367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio infocom limited | Energy executive | Currently working | 29300
Previous Employer 1 | Swastik pipe limited | Supervisor | Jun 2018 | 27500
Previous Employer 2 | Ialitus info solution pvt lmd | Technical support | Jun 2017 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would like to clear cache and then again try to open that particular website, will open .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, i would check whether Bluetooth is fully charged or not. Then i will open Bluetooth of my mobile phone and open Bluetooth for speaker as well. Now i will check on blush devices and click on the Bluetooth name which is registered with Bluetooth device and then click on pair . It will not connect with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am a good learner and in technical support,  we learn a lot of different things daily. I am  also a quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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