Subject: English Language Test - Ana Lyn Melegrito
From: Ana Lyn Melegrito <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 04:37:52 -0400

| | Foreign Language Screening Test

Name | Ana Lyn Melegrito    /  (+63) 9184880896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Customer.

Thanks for reaching out to babyshop.com customer service. I am happy to assist you with your concern. I understand that you would like to get an update on your order. As per checking, the address that you provided when you place the order was incorrect. This is the reason why there has been a delay in the delivery. Please provide us your correct shipping address and we will process the shipment as soon as possible.

Looking forward to your response. If you need further assistance please don't hesitate to let us know.

Kindly,

Ana
Customer Service
babyshop.comif

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul.

Greetings from HomeBox!

I'm sorry to hear that your purchased item has many scratches when you received it. As our valued customer, this is something that we don't want you to experience when shopping from us. Allow me to make this right for you.

Kindly provide us the photos of the item when you received it. Once done our product specialist will get in touch with you about the refund or replacement process.

We appreciate your patience and understanding. If you have any other concerns please let us know.

Kindly,

Ana
Customer Service
HomeBox

| |