Subject: Daily performance summary for LiveSalesman team for Aug 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 35 | 8 | 43
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 4 | 0 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Rashid Rashoud | 0 | 2 | 0 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 36 | 2 | 38
Hassan Saeed | 0 | 0 | 2 | 0 | 2
Javed Aslam | 0 | 0 | 21 | 5 | 26
Saleh Ahmed | 0 | 0 | 28 | 3 | 31
Syed Ataullah | 0 | 0 | 5 | 0 | 5
Yahkoob Erachat | 0 | 0 | 32 | 5 | 37
Grand Total | 0 | 9 | 159 | 23 | 191

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 94
| | Missing items\parts | 3
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 4
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 8
Customer Services Total | | | 145
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 3
Live Sales Total | | | 4
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 20
PreSales Total | | | 27
Grand Total | | | 180

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 3 | 2 | 3 | 6 | 16
Yahkoob Erachat | 5 | 4 | 1 | 5 | 3 | 4 | 22
RAMI KASSAM | 8 | 4 | 2 | 1 | 4 | 2 | 21
Malek Hosan | 10 | 3 | 3 | 2 | 0 | 1 | 19
Mohd Iqbal | 8 | 4 | 4 | 2 | 1 | 1 | 20
Javed Aslam | 3 | 2 | 2 | 1 | 1 | 0 | 9
Saleh Ahmed | 11 | 0 | 0 | 2 | 1 | 0 | 14
Hassan Saeed | 0 | 0 | 3 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 49 | 19 | 18 | 15 | 13 | 14 | 128

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 1 | 1 | 0 | 0 | 3 | 5
Hasan Nour | 4 | 0 | 0 | 0 | 1 | 3 | 8
Javed Aslam | 2 | 0 | 0 | 2 | 2 | 6 | 12
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
samah Alharby | 1 | 0 | 1 | 0 | 0 | 0 | 2
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rashid Rashoud | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 1 | 2 | 2 | 3 | 13 | 35

Please feel free to reach out for any further clarifications.