Subject: Daily performance summary for LiveSalesman team for Aug 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 18 | 0 | 4 | 24
Waseem Ahemad . Khan | 0 | 3 | 34 | 0 | 0 | 37
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 3 | 0 | 15 | 0 | 16 | 34
Ankit Kumar | 4 | 3 | 37 | 0 | 0 | 44
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 9 | 49 | 0 | 0 | 58
Mohammad Faizan | 0 | 8 | 26 | 0 | 0 | 34
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rashid Rashoud | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 2 | 2
Radhika Jawle | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 25 | 179 | 11 | 25 | 247

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 44
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 5
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 76
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | (blank) | 6
| | Offers | 2
| | Payment Methods | 6
| | Store Availability | 3
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 8
| | Delivery Time | 2
| Product Related | Pricing | 2
| | Product Specification | 99
PreSales Total | | | 134
Grand Total | | | 216

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 1 | 0 | 1 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 2 | 1 | 1 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 1 | 0 | 0 | 1 | 0 | 5
Mohammad Faizan | 4 | 0 | 1 | 1 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ankit Kumar | 6 | 3 | 1 | 1 | 0 | 0 | 11
Abu Sufian | 8 | 1 | 1 | 1 | 0 | 0 | 11
Waseem Ahemad . Khan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 28 | 6 | 3 | 4 | 1 | 0 | 42

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 2 | 0 | 1 | 0 | 0 | 4
Mohammed Ali | 7 | 1 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 3 | 0 | 1 | 0 | 0 | 19

Please feel free to reach out for any further clarifications.