Subject: English Language Test - Mohammad Aasif Ali Khan
From: Mohammad Aasif Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 16:58:49 -0400

| | Foreign Language Screening Test

Name | Mohammad Aasif Ali Khan    /  (+91) 7549066778    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your Order XXXXXXXXXXX was handed over to the courier company on time and delivery was attempted on the promised date. Unfortunately, the address details shared by was incorrect hence our courier partner was unable to locate your delivery address.
We are extremely sorry for the inconvenience caused to you. Please share the correct address details so that the product can be delivered to you as soon as possible.

Aasif
Customer support associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I understand you are having issues with the TV Cabinet purchased from us. We are extremely sorry for the inconvenience caused to you. We assure you we only sell brand new products, which are directly received from the manufacturers of the respective brand. I understand the product received by you have scratches which ruined your buying experience with us, to compensate with your loss we offer you a free replacement for the TV Cabinet and additionally we offer you a discount of 30% on your next purchase from us.

Aasif
Customer support associate

| |