Subject: English Language Test - Mohd Sabir
From: Mohd Sabir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 03:09:34 -0400

| | Foreign Language Screening Test

Name | Mohd Sabir    /  (091) 9557909122    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for connecting with us!
1. You will receive your product within three days, sir. It might take one to three in this situation.

2.
I will cancel the transaction and I will ask the customer time replace the order with correct shipping address.

Regards! Sabir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for being connected with us!
Sir, didn't you check the cabinet when our team were there?
If you want another cabinet we can replace it.
Please let me know, why do you want your money back instead of replacing?
Please inform us, we will be happy to help you. We're here for your help, sir.

Regards! Sabir

| |