Subject: English Language Test - Shivangi Bhattacharya
From: Shivangi Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 01:51:03 -0400

| | Foreign Language Screening Test

Name | Shivangi Bhattacharya    /  (+91) 6006207941    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir
This is to inform you that the address you shared with us was not quite right and that's why we're unable to get the product delivered to you.
Kindly update the address you provided and re-order the product.
We're sorry for the inconvenience caused.
Regards,
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir
Thank you for contacting us with the issue and we're sorry for the inconvenience you had to face and we would surely look into the matter and try to solve the issue as soon as possible. If the fault was by our team, we will certainly try to do our best as physical damage does not qualify for revoking warranty.
Please be patient while we look into the matter. We're sorry for the inconvenience caused.
Thanks
Team Homebox

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