Subject: Daily performance summary for LiveSalesman team for Aug 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 43 | 4 | 47
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 36 | 5 | 41
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 14 | 0 | 0 | 14
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 2 | 17 | 3 | 22
Radhika Jawle | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 67 | 10 | 77
Saleh Ahmed | 0 | 0 | 41 | 7 | 48
Grand Total | 1 | 16 | 204 | 29 | 250

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 119
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 4
| | Refunds after Return | 5
| | Return Request Initiation | 15
Customer Services Total | | | 169
Live Sales | Pre-Sale | Live assist | 2
Live Sales Total | | | 2
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 6
| | Store Availability | 2
| | Store Location | 3
| | Using Shukran Points | 3
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 4
| | Delivery Time | 6
| Product Related | Product Specification | 29
PreSales Total | | | 62
Grand Total | | | 235

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 3 | 0 | 2 | 1 | 11 | 17
Yahkoob Erachat | 5 | 4 | 2 | 2 | 2 | 4 | 19
RAMI KASSAM | 11 | 3 | 2 | 1 | 2 | 2 | 21
Malek Hosan | 8 | 1 | 5 | 0 | 0 | 1 | 15
Mohd Iqbal | 8 | 7 | 2 | 2 | 2 | 0 | 21
Javed Aslam | 0 | 3 | 1 | 1 | 0 | 0 | 5
Saleh Ahmed | 9 | 0 | 2 | 2 | 0 | 0 | 13
Hassan Saeed | 0 | 2 | 1 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 45 | 24 | 15 | 10 | 7 | 18 | 119

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 1 | 1 | 0 | 0 | 2 | 5
Javed Aslam | 0 | 0 | 1 | 1 | 1 | 6 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 3 | 9
samah Alharby | 4 | 1 | 1 | 0 | 0 | 0 | 6
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 3 | 2 | 1 | 12 | 32

Please feel free to reach out for any further clarifications.