Subject: Daily performance summary for LiveSalesman team for Aug 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Aug 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 2 | 24 | 0 | 0 | 26
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 4 | 19 | 0 | 3 | 26
Mohd Iqbal | 0 | 0 | 3 | 0 | 0 | 3
Ankit Kumar | 6 | 9 | 23 | 0 | 0 | 38
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 7 | 41 | 0 | 0 | 48
Mohammad Faizan | 0 | 3 | 30 | 0 | 0 | 33
Mohammed Ali | 0 | 0 | 7 | 0 | 15 | 22
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 8 | 0 | 9 | 19
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 5 | 5
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 27 | 155 | 0 | 32 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 3
| | Delivery Status | 49
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 5
| | Return Request Initiation | 2
Customer Services Total | | | 77
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 2
No Answer Total | | | 5
Mattress Related | Post-Sales | Product Complaints | 2
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 9
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 5
| Product Related | Pricing | 1
| | Product Specification | 75
PreSales Total | | | 99
Grand Total | | | 184

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 7 | 1 | 1 | 0 | 1 | 0 | 10
Jok Kuol | 3 | 1 | 0 | 0 | 1 | 0 | 5
Mohammad Faizan | 1 | 1 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 1 | 0 | 0 | 5
Ankit Kumar | 9 | 1 | 1 | 1 | 0 | 0 | 12
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 2 | 1 | 0 | 0 | 0 | 5
Grand Total | 26 | 6 | 4 | 3 | 2 | 0 | 41

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 1 | 1 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 1 | 0 | 0 | 0 | 15

Please feel free to reach out for any further clarifications.