Subject: Tech Support Candidate - Vishvendra pratap singh Singh
From: Vishvendra pratap singh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 20:40:44 -0400

| | Tech Support Test

Name | Vishvendra pratap singh Singh
E-mail | [email-masked]
Phone Number | (81784) 62090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ios

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentric | Senior technical support | 1-10-2021 | 30000
Previous Employer 1 | Magicpin | Associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Refresh the page
2:- Clear Caches
3:- try opening the page in incognito mode
4:- try connection different internet connection
5:- restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings, enable bluetooth
Turn on speaker
Put speaker in pairing mode
Find speaker in the search list on the bluetooth settings
Tap on speaker name
Connected!

What according to you makes you a good candidate for customer service or technical support job?

I have always preferred quality over quantity and that makes me a dedicated person execute any type of task with perfection. Discipline, punctuality and curiosity comes together and form a great bleand of excellence in any job. That's what is think.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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