Subject: English Language Test - Supriya Dhoundiyal
From: Supriya Dhoundiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 03:43:43 -0400

| | Foreign Language Screening Test

Name | Supriya Dhoundiyal    /  (91) 9917404787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per the records we shipped your order , and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to you, but the address you provided was wrong.

So make assure your address to our company or give any contact no. so that the courier can contact you regarding the order.

Thank you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

.I'm so sorry that you had a negative experience with TV Cabinet. I've looked into the issue, and it seems that the unit has too many scratches on it.

I've forwarded this issue to our TV Cabinet installation team. In the meantime, you will get refund for the inconvenience and will be checking in with you in a few days to update you on the status of the unit.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

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