Subject: Tech Support Candidate - Alsha Mukhtar
From: Alsha Mukhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 03:08:29 -0400

| | Tech Support Test

Name | Alsha Mukhtar
E-mail | [email-masked]
Phone Number | (+91) 7042273568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec-137
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Application based

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Associate | Still working | 15k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st check Internet connectivity
Check proxy setting
If connectivity is good and proxy is fine then -
-Clear the cache
-check with change the browser
-restart the browsers
If all will not work restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth of speaker.
2. Turn on the Bluetooth of phone.
3. Select name of the Bluetooth of speaker in phone Bluetooth menu.
It will start connecting and once it will connect Bluetooth speaker will give the confirmation.
To verify ay some music and check.

What according to you makes you a good candidate for customer service or technical support job?

1 year experience in voice technical support in international processes.
2. Interactive and conformable with international users.
3. Calm and efficient in pressure and high volume of work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |