Subject: Daily performance summary for LiveSalesman team for Aug 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 27 | 3 | 31
Javed Aslam | 0 | 6 | 0 | 0 | 6
Mohd Iqbal | 0 | 0 | 18 | 2 | 20
samah Alharby | 0 | 5 | 0 | 0 | 5
Limia Alqarny | 0 | 6 | 0 | 0 | 6
Hasan Nour | 2 | 3 | 0 | 0 | 5
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 13 | 2 | 16
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 2 | 0 | 2
Mohammed Abdulwahed | 0 | 0 | 10 | 1 | 11
Saleh Ahmed | 0 | 0 | 14 | 2 | 16
Yahkoob Erachat | 0 | 0 | 18 | 4 | 22
Grand Total | 2 | 22 | 102 | 14 | 140

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 24
| | Missing items\parts | 2
| | Partial Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 7
| | Return Request Initiation | 1
Customer Services Total | | | 49
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 2
Live Sales Total | | | 3
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Payment Methods | 6
| | Store Availability | 3
| | Store Location | 3
| | Using Shukran Points | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Product Specification | 18
PreSales Total | | | 43
Grand Total | | | 97

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 4 | 0 | 4 | 1 | 9 | 18
Yahkoob Erachat | 4 | 0 | 3 | 0 | 1 | 4 | 12
Malek Hosan | 7 | 3 | 4 | 0 | 1 | 1 | 16
RAMI KASSAM | 9 | 3 | 4 | 1 | 3 | 2 | 22
Mohd Iqbal | 8 | 5 | 0 | 2 | 2 | 0 | 17
Javed Aslam | 2 | 2 | 1 | 1 | 0 | 0 | 6
Saleh Ahmed | 2 | 0 | 2 | 2 | 0 | 0 | 6
Hassan Saeed | 0 | 3 | 0 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 20 | 14 | 10 | 8 | 16 | 104

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 0 | 0 | 1 | 1 | 0 | 6 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 1 | 0 | 1 | 1 | 2 | 6 | 11
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
samah Alharby | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 1 | 2 | 2 | 2 | 16 | 32

Please feel free to reach out for any further clarifications.