Subject: Daily performance summary for LiveSalesman team for Aug 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 8 | 0 | 4 | 15
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 4 | 18 | 0 | 9 | 32
Abu Sufian | 0 | 1 | 32 | 0 | 0 | 33
Jok Kuol | 0 | 2 | 12 | 0 | 2 | 16
Mohammad Faizan | 0 | 2 | 19 | 0 | 0 | 21
Waseem Ahemad . Khan | 0 | 1 | 17 | 0 | 3 | 21
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 13 | 106 | 0 | 19 | 143

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 16
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 41
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 10
| | Store Location | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 59
PreSales Total | | | 79
Grand Total | | | 123

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 0 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 2 | 1 | 1 | 1 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 1 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 0 | 3
Ankit Kumar | 6 | 1 | 1 | 0 | 0 | 0 | 8
Mohd Iqbal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 5 | 3 | 2 | 2 | 0 | 26

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Radhika Jawle | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 5 | 1 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 1 | 0 | 1 | 0 | 1 | 14

Please feel free to reach out for any further clarifications.