Subject: Tech Support Candidate - Ajay Raghuwanshi
From: Ajay Raghuwanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 13:48:30 -0400

| | Tech Support Test

Name | Ajay Raghuwanshi
E-mail | [email-masked]
Phone Number | (91) 9165828120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heritage xperiential learning school | Network engineer | 31 September2021 | 21863
Previous Employer 1 | JBM | IT executive | 31 july 2018 | 10900
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check internet connection if it found ok then will check the website whether typed right or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on Bluetooth of mobile and speaker then search for Bluetooth device and click on device name for pairing after this it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Good nature.
2.good behaviour.
3.good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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