Subject: Tech Support Candidate - Diksha Rai
From: Diksha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 13:25:58 -0400

| | Tech Support Test

Name | Diksha Rai
E-mail | [email-masked]
Phone Number | (991) 9063140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | Will submit notice period after job confirmation | 2.65
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check the spelling of url first and check network connectivity
2) check DNS
3) if still not work , delete cache files and try in incognito window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Click on Bluetooth option
3.Turn on Bluetooth
4. List of devices will appear
5.If your speaker don't appear there, press the button on your speaker to make it discoverable.

What according to you makes you a good candidate for customer service or technical support job?

1. Proven technical experience
2. Very good communication skills
3. Ready to learn new skill sets.
4. Convincing skill

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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