Subject: Tech Support Candidate - Nisha Mishra
From: Nisha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 12:35:16 -0400

| | Tech Support Test

Name | Nisha Mishra
E-mail | [email-masked]
Phone Number | (91) 7840864688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior analyst | 01 /10 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart machine.
Check whether network is connected correctly or not
Open new tab and check if it can load.
Try on another browser.
Clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option.
Turn on bluetooth
A list available device will appear.
If your speaker is not listed, press the button on you speaker that makes it discoverable it's often button with a blutooth symbol on it.
On mobile select the speaker . It will connected

What according to you makes you a good candidate for customer service or technical support job?

. To understand the issue which user is facing . Listening to user . What the actual issue they are facing .
Try to resolve the issue and acknowledge the user as well about the cause of the issue so they can understand the issue .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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