Subject: English Language Test - Ritwika Roy
From: Ritwika Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 09:47:42 -0400

| | Foreign Language Screening Test

Name | Ritwika Roy    /  (91) 8013720776    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Sir/Madam,firstly i apologizes to You for inconvenience.Kindly Give Me some time I wil try my level best to solve your problem..
Sir/Madam,I can see here your package was shipped from our side on the day of order.But The address which you mentioned was wrong.That is why our delivery person cannot deliver your product.kindly Edit Your Address please..and Your product will delivered to you very soon..Thanking You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Good Evening Sir/Madam.I am so sorry to hear that you got defected product.i will inform my higher authority about this issue and i am trying to arrange a replacement of your product as soon as possible.Thanking You Sir.

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