Subject: Daily Workload and Productivity - 26/08/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 27 Aug 2021 06:21:41 -0700 (MST)

Hi All, 

PFB the daily workload and productivity report. 

25/08/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Anupam Tiwari 	3 	23 	23 	11 	3 	14 	0 	2 	1:12:00 	42 	3 	0:05:04 	5:42:05 	0:27:25 	0:00:00 	2:32:15 	8:46:49 	P 	4.67 	9 	52 	3 	55 	5 	0 	
Jessica Chen 	4 	12 	10 	5 	1 	6 	1 			17 	2 	0:03:45 	1:46:09 	0:00:02 	0:00:00 	0:23:00 	2:12:56 	P 	5.00 	1 
Marika Fujita 	14 	22 	26 	18 	15 	1 	5 	1 	0:17:00 	43 	5 	0:03:49 	5:53:23 	1:28:51 	0:00:00 	1:14:57 	8:58:00 	P 	4.16 	32 
Dipanshu Sharma 	15 	24 	27 	5 	4 	6 	2 			37 		0:12:26 	7:07:17 	0:58:07 	0:00:00 	0:41:46 	8:59:36 	P 	4.55 	11 
Grace Boussi 	24 	23 	42 	9 	5 	19 	2 	1 	0:12:00 	67 		0:11:33 	6:27:28 	1:05:36 	0:00:00 	0:55:44 	8:52:21 	P 	4.58 	12 
Dheeraj Tripathi 	9 	21 	20 	6 	0 	4 	2 			24 		0:03:57 	7:22:02 	1:10:17 	0:01:15 	0:22:10 	8:59:41 	P 	3.31 	13 
Ismael Zakaria 	14 	25 	38 	9 	5 	5 	0 	1 	0:12:00 	49 	2 	0:13:00 	6:17:47 	1:17:09 	0:00:00 	0:52:59 	8:52:55 	P 	3.82 	11 
Rosette Modiri 	11 	28 	33 	4 	3 	13 	6 	1 	0:17:00 	50 	2 	0:05:29 	6:14:01 	1:06:39 	0:00:00 	1:08:57 	8:52:06 	P 	4.90 	10 
Levente Szabo 	8 	29 	27 	5 	6 	7 	1 	1 	0:05:00 	41 	1 	0:21:46 	6:39:44 	0:53:46 	0:04:13 	0:48:01 	8:52:30 	p 	4.19 	16 
Sebastian Coldea 	6 	28 	42 	8 	5 	7 	11 			54 	2 	0:19:09 	6:27:17 	1:05:08 	0:00:00 	1:05:43 	8:57:17 	P 	4.50 	10 
Sebastian Dumitru Macriniuc 	13 	19 	25 	5 	5 	4 	1 			34 	2 	0:10:47 	6:55:39 	1:02:20 	0:00:02 	0:50:47 	8:59:35 	P 	3.38 	16 
AJ Hurry 	4 	30 	34 	14 	3 	4 	0 	1 	0:17:00 	42 	1 	0:02:21 	6:47:28 	1:01:10 	0:08:05 	0:33:40 	8:49:44 	P 	3.90 	10 
Bharat Bhushan 	10 	26 	35 	10 	0 	5 	2 			40 		0:11:28 	7:47:40 	0:38:51 	0:07:59 	0:14:43 	9:00:41 	P 	4.43 	7 
Md Modassir Hassan 	14 	27 	28 	6 	2 	10 	0 	2 	0:27:00 	42 		0:39:05 	5:58:08 	0:24:32 	0:28:57 	1:31:11 	9:28:53 	P 	3.33 	6 
Pravesh Singh 	3 	32 	28 	15 	1 	19 	0 	2 	0:31:00 	50 		0:23:13 	5:17:44 	1:01:51 	0:59:30 	1:45:02 	9:58:20 	P 	4.67 	15 

Regards, 
Pritish Nandi