Subject: Arabic Language Test - Majd Shahoud
From: Majd Shahoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 08:48:22 -0400

| | Foreign Language Screening Test

Name | Majd Shahoud    /  (+963) 993151197    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer,

Thanks for contacting us,

We are apologize for the delay,

Regarding your order number 123, we want to inform you that your order was ordered on 12/8/2021 and shipped on 12/08/2021, and the courier team tried to contact you on your number(9653259854), without get any response from your side, So please provide us your correct number and your full address(city-street no-house no) and we will provide it to our courier team to deliver your order as soon as possible.

Waiting your response,

Happy to help you,

Customer service.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear Customer,

Thank you for contacting with us,

We apologize for this problem,

Regarding your order number 36564325, we need from you please share with us a photo included your damage item so we can to raise your problem to our concern team to solve it as soon as possible.

Waiting your response,

Happy to help you.

Customer service.

| |