Subject: English Language Test - prashant kumar
From: prashant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 07:48:39 -0400

| | Foreign Language Screening Test

Name | prashant kumar    /  (91) 9536431576    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

This side Prashant,

Your order is returned to our store because that address you provided for delivery is incorrect, and our delivery partner is unable to locate your address. so please check and update your address, and after that you will get your order within 7 working days.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HELLO Sir,

we are really sorry to here that we will help you to get replacement for your order.

You can place replacement request on our Website.
and you will get update email from our side.

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