Subject: English Language Test - Shikha Bajpai
From: Shikha Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 06:24:58 -0400

| | Foreign Language Screening Test

Name | Shikha Bajpai    /  (91) 7982672290    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear coustomer,
I am glad to tell you that your parcel is despatched for delivery. Due to false address our delivery boy is unable to get your address so kindly correct your address or contact to the delivery person.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear coustomer,
We are sorry for inconvenience , but as per policy of this product you can replace this product with in 14 working days,
Thanks.

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