Subject: English Language Test - Akriti Singh Baghel
From: Akriti Singh Baghel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 06:12:14 -0400

| | Foreign Language Screening Test

Name | Akriti Singh Baghel    /  (483501) 9302566192    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,

I understand you are concern regarding the delivery status of your order.

I regret to inform you that the order has not been delivered, due to the incorrect delivery address mentioned from your end. The option to change/update the delivery address is not available post order placed successfully. You may cancel the order and place a new order with the correct address.

Further, if the cancel option is not available on App/Website or the option is not working, refuse to hand over the product when pick up is attempted.

Once the order is cancelled, the refund will be processed to your source account. The same usually gets credited immediately. As per standard banking procedure, in case of delay, it may take (-) days/hours.

In case, if you are unable to process the request, kindly revert with the cancellation reason.

Your understanding in this regard is highly appreciated.

Thank you for choosing Babyshop.com as your shopping destination.

Regards,
Akriti | Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I understand your concern regarding the delivery of the damaged product. Please accept my apologies for the inconvenience caused to you.

In order to investigate the issue, I request you to share an image of the cabinet showing scratches in .jpg or .jpeg format.

As soon as we receive images, you will receive an acknowledgment within 24-48 hours.

Your understanding and cooperation in this regard are highly appreciated.

Thank you for choosing Homebox Team as your shopping destination.

Regards,
Akriti | Homebox Team

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