Subject: English Language Test - Rishutosh Kumar
From: Rishutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 05:30:18 -0400

| | Foreign Language Screening Test

Name | Rishutosh Kumar    /  (+91) 7634980808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir ,
We are sorry to inform you that your delivery was cancelled as the mentioned address was wrong according to the Courier.
Please update your address in the profile and rebuy the product

Thanks,
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry for the inconvenience caused.
Please raise a Replace request on our Portal and we will surely Replace your Cabinet as soon as possible.

Thanks,
Team Homebox

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