Subject: Tech Support Candidate - Reena Solanki
From: Reena Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 04:58:58 -0400

| | Tech Support Test

Name | Reena Solanki
E-mail | [email-masked]
Phone Number | (91) 7500983446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

•First we will check internet connectivity
•Then we will see whether all the websites are not opening or only the one website which we are opening is not opening.
Then we will tracert the websites and check which one
network is not coming to network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

•Steps to connect Bluetooth speaker
•Put the speaker in pairing mode
•Switch on Bluetooth on mobile phone
•Wait for the phone to connect
•Connect and Play music

What according to you makes you a good candidate for customer service or technical support job? | Who can handle the network well, Who can do troubleshooting, Who can understand networking, Who can work properly in the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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