Subject: Tech Support Candidate - Subham Mathpal
From: Subham Mathpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 04:10:56 -0400

| | Tech Support Test

Name | Subham Mathpal
E-mail | [email-masked]
Phone Number | (91) 8126901455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | khatima, Udham singh nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection either it is working perfectly or not.
second if the internet is working perfectly fine then i will clear all the cache file and will clear all the browsing history.
If still the problem is not get sorted out then will switch to the new browser and if still the error comes then that could only be resolved by ndtv .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the bluetooth of a moblile phone.
turn on the bluetooth speaker.
search for the devices in the bluetooth section of a mobile phone.
pair with the bluetooth speaker (whatever the name of the bluetooth speaker comes on the mobile phone).
hence the connection established.

What according to you makes you a good candidate for customer service or technical support job?

having good communication, listening skills
I do posses problem solver skills too

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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