Subject: Tech Support Candidate - Akash Mishra Akash
From: Akash Mishra Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 04:04:16 -0400

| | Tech Support Test

Name | Akash Mishra Akash
E-mail | [email-masked]
Phone Number | (+91) 8506827481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad Pratap Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Technical Associate | October 2021 | 21000
Previous Employer 1 | Infiniminds | Desktop support L2 | Dec 2020 | 12000
Previous Employer 2 | Risetech | Desktop support L1 | Aug 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet is working or not by opening other website . If other website is working . Will check is the ndtv site is restricted or not . After that I will check is the ndtv site is down or not . And try in another browser also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch in the bluetooth speaker
Go to mobile phone bluetooth setting and search the speaker and click on connect

What according to you makes you a good candidate for customer service or technical support job?

I have worked with international client and domestic both

Worked in it industry for almost 3 years
Worked with around the globe user and handled them well

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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