Subject: Tech Support Candidate - Bhuvanaa Chandru
From: Bhuvanaa Chandru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:40:14 -0400

| | Tech Support Test

Name | Bhuvanaa Chandru
E-mail | [email-masked]
Phone Number | (+91) 9551521859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Joy Technologies | Digital marketer | July 30 | 25000
Previous Employer 1 | Imperium | Business development associate | April 30 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to trouble shoot my computer, I’ll firstly refresh the content. If it’s still not working, I’ll check the wifi and connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, switch on the Bluetooth. Then open your mobile, turn on the Bluetooth. Long-press the the Bluetooth and connect it to your Bluetooth and thus done

What according to you makes you a good candidate for customer service or technical support job?

The on who’s willing to learn and is patient enough to solve the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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