Subject: Tech Support Candidate - Ragul A A
From: Ragul A A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:25:47 -0400

| | Tech Support Test

Name | Ragul A A
E-mail | [email-masked]
Phone Number | (0422) 9688333350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Coimbatore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Business developement assiciate | 03 2021 | 46000
Previous Employer 1 | Hydrox | Sales executive | 11 2019 | 60000
Previous Employer 2 | G TEKH | Business management | 6 2019 | 38000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At this situation I will try to troubleshoot the internet connection and based on the error raised will backtrack/reverse the error to fine out what will
Be the issue and will resolve it accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON Bluetooth , both speaker and mobile
2 open settings application on your mobile device
3. Navigate to connected devices option
4 . Select Bluetooth to view options
5. Select Pair new device to place Bluetooth device in paring mode
6.In device list Bluetooth speaker device name  will appear
7. Select the device and click Connect Device

What according to you makes you a good candidate for customer service or technical support job? | To make a good candidate for customer service or technical support the candidate must be a good listener and needs to be patient in understanding customers queries and helping  minded too
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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