Subject: English Language Test - Dharm prakash Singh
From: Dharm prakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:17:38 -0400

| | Foreign Language Screening Test

Name | Dharm prakash Singh    /  (+91) 8292052783    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ****,
It's really unfortunate for the issue that you faced. I would like to inform that order was dispatched on the same order was placed. As I can check, the courier company tried to deliver the order but the address was incorrect.
Kindly, confirm the address. So, that order is delivered to you at the earliest. Thanks for contacting us.
Thanks and regards,
Dharm prakash singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am regretful for the issue that you faced. For sure, I will help you with this. I would request you to kindly select the option of replacement from the app by following the below mentioned steps. Click on my order, click on the order you faced an issue with. There you will find the option of replacement.
Please follow the above steps to replace the item. Thanks for contacting us.
Thanks and regards,
Homebox support team.

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