Subject: Tech Support Candidate - SHIVAM DUBEY
From: SHIVAM DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 03:10:33 -0400

| | Tech Support Test

Name | SHIVAM DUBEY
E-mail | [email-masked]
Phone Number | (05691) 220070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kannauj,Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Geekyworks Private Limited | Internship Trainee | 29/Aug/2015 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will need to check the Network Connection. Secondly I will restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly Turn on the Bluetooth speaker that you want to connect to mobile phone after that You will turn on your Bluetooth network in mobile phone after that search for new network and then you just need to connect to your Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? | Firstly My knowledge about the System and application and my communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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