Subject: Tech Support Candidate - ANKIT GUPTA
From: ANKIT GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 02:26:35 -0400

| | Tech Support Test

Name | ANKIT GUPTA
E-mail | [email-masked]
Phone Number | (+91) 8447771951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Paschim vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | Na | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the page
2 Make sure JavaScript enabled in settings
3 Make sure cookies are enabled
4 Clear you all cache and cookies
5 Make your web browser and clock time is up to date
6 Restart your browser
7 At last try to open it with different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn your bluetooth on
2 check for available devices and pair the blutooth ( you want to connect ) with both ends
3 If your bluetooth ( in the mobile ) is showing connected , then chek it by playing a song .

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their job and have good knowledge of trouble shooting. The candidate must have a good communication skills to solve the any query of the customer and remain calms even in toughest condition.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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