Subject: English Language Test - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:56:25 -0400

| | Foreign Language Screening Test

Name | Deepak Singh    /  (+91) 9650256108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for your email regarding your order query.we would like to inform you that the address is mentioned by you is not correct.we are requesting you to please confirm your address so that we can deliver your product.however we apologise for your experience with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dera customer,

We appreciate your concern regarding scratches in  product you buy from us.just to inform you that one of our customer representative will attend your issue latest by Tommorrow.Altough your product is on warranty and will surely replaced after our visit.
We apologise for your experience.

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