Subject: English Language Test - Amit Kumar Gupta
From: Amit Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:26:51 -0400

| | Foreign Language Screening Test

Name | Amit Kumar Gupta    /  (0) 9811451299    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thank you for reaching out to get the status of the order.

Apologies for the delay in the delivery of the product you ordered sir however as per our courier partner the address which you provided was wrong hence request you to provide the correct address and update it online so that we could get the product delivered as quickly as possible.

Please call us/get in touch in case you have any queries/questions related to your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out regarding your order. We apologize for the quality of the product delivered and installed at your location and understand that you are not happy hence request you to please raise a request online for replacement/return of the product as per your choice and convenience so that we could work on the query and resolve it for you.

Customer Service Team,
Babyshop.com

| |