Subject: English Language Test - Kumari Reshama Bisht
From: Kumari Reshama Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:18:13 -0400

| | Foreign Language Screening Test

Name | Kumari Reshama Bisht    /  (+91) 9560593693    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date: Fri,27Aug,2021
From: [email-masked]
To:
Subject: Status of a hand bag
Mam
As you were contacting to us for knowing the status of your hand. We are feeling sorry for the delay that is happening. But according to our record service your oder was shipped from the company on the same day. The courier company trying hard to deliver the order but unable to reach the destination. Could you please once check the address.
We will try to resolve it as soon as possible.
With Regards
CSR

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date: Fri,27 Aug ,2021
From: [email-masked]
To:
Subject: Response to your grievance.
Sir
As per your email you purchased a TV Cabinet in which you find some scratches. We apologise for this. We contacted the TV company regarding this they we soon contact you and if find the fault from there side we will replace that Cabinet.
Actions will be taken as soon as possible.
With regards
CSR

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