Subject: English Language Test - Pinki Nath
From: Pinki Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:09:25 -0400

| | Foreign Language Screening Test

Name | Pinki Nath    /  (01) 7988345762    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,

We would like to inform you that we process your request and deliver your product as soon as possible to your door step you just need to re varify your current location so that our company agent will give the parsul to your doorstep.

Thank you.

Regards

Pinki

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam,

We apologise to our services. We would like to inform you that we accept your replaced with new tv unit. You just need wait for 3 to 4 working days for further process.

Thank you

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