Subject: Tech Support Candidate - Hemalatha golla
From: Hemalatha golla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:05:41 -0400

| | Tech Support Test

Name | Hemalatha golla
E-mail | [email-masked]
Phone Number | (91) 7032037382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first lets figure out where the problem is and the problem only happens with certain websites and try clearing firefox's ,cookies and cache.the website loads but doesn't work properly.the problem only happens on a secure(https)website.the problem only happens in firefox and all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from the top of the screen.
2.touch and hold the bluetooth.
3.tap pair new device.if i dont find paired devices.check under available devices or refresh.
4.tap the name of the bluetooth devicei want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | "customer first" is a mantra for any organisation to suceed in its business. i follow this mantra. Being responsive with positive attitude,taking accountability and ownership. understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problem before the customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |