Subject: Tech Support Candidate - Akriti Kumari
From: Akriti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 01:00:40 -0400

| | Tech Support Test

Name | Akriti Kumari
E-mail | [email-masked]
Phone Number | (91) 7357929256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | new ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NextGenVision Technology | Linux System Engineer | May 2021 | 16750
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I check the internet connection, then after that check the browser have any restriction for this type of url or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power the speaker,
Change the mode of speaker to Bluetooth,
On the Bluetooth of Mobile and search for available device,
Then tap on the name of speaker.

What according to you makes you a good candidate for customer service or technical support job?

Having good problem solving Knowledge,
Having supporting nature for clients,
Having good technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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