Subject: English Language Test - Ratnesh Pandey
From: Ratnesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 23:41:13 -0400

| | Foreign Language Screening Test

Name | Ratnesh Pandey    /  (91) 7052876909    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for your inconvenience we deeply regret for your bad experience, we will do everything to resolve your problem. Let me check into our data file and then I'll make sure your issue get resolved. As per our information it's the problem of wrong address, will you please make sure that the address you mentioned is right and how can we connect you when we are near your location because there have been issue of wrong address. We will make sure that your product will get delivered to you as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I deeply regret for your inconvenience, I am sorry on behalf of my team and company that you have to go through such problem.  Thanks for contacting me I'll make sure that your issue get resolved, as you mentioned there are straches on it, it will be replaced as soon as possible and we will make sure that you don't have to face any kind of such problem in future. Your item will be replaced by our team within a week and to compensate we are offering you brand new speaker, hope you will not find any inconveniences further and if you do we are always there for you. Have a good day and wonderful weekend.

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