Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 3 | 37 | 6 | 46
Hasan Nour | 2 | 0 | 0 | 0 | 2
Limia Alqarny | 0 | 7 | 0 | 0 | 7
Asma Salem | 0 | 1 | 0 | 0 | 1
samah Alharby | 0 | 5 | 0 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 14 | 3 | 18
Javed Aslam | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Maryam Harthy | 0 | 1 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 6 | 0 | 6
Mohammed Abdulwahed | 0 | 0 | 14 | 3 | 17
Mohd Iqbal | 0 | 0 | 16 | 5 | 21
RAMI KASSAM | 0 | 0 | 39 | 5 | 44
Saleh Ahmed | 0 | 0 | 14 | 1 | 15
Grand Total | 2 | 21 | 140 | 23 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 56
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return item not received | 1
| | Return Request Initiation | 11
Customer Services Total | | | 95
Live Sales | Pre-Sale | Live assist | 2
Live Sales Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| Product Related | Product Specification | 17
PreSales Total | | | 33
Grand Total | | | 133

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 0 | 2 | 2 | 1 | 9 | 21
Yahkoob Erachat | 1 | 1 | 2 | 1 | 0 | 4 | 9
RAMI KASSAM | 10 | 5 | 1 | 2 | 2 | 2 | 22
Malek Hosan | 4 | 6 | 0 | 0 | 0 | 1 | 11
Mohd Iqbal | 11 | 3 | 0 | 3 | 2 | 0 | 19
Javed Aslam | 4 | 1 | 0 | 1 | 0 | 0 | 6
Saleh Ahmed | 1 | 2 | 0 | 2 | 0 | 0 | 5
Hassan Saeed | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 42 | 19 | 5 | 11 | 5 | 16 | 98

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 2 | 4
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 6 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 3 | 2 | 0 | 1 | 1 | 6 | 13
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
samah Alharby | 4 | 2 | 0 | 0 | 0 | 0 | 6
Mohd Iqbal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 5 | 0 | 2 | 2 | 16 | 37

Please feel free to reach out for any further clarifications.