Subject: Daily performance summary for LiveSalesman team for Aug 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Aug 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 31 | 0 | 8 | 41
Waseem Ahemad . Khan | 0 | 0 | 4 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 8 | 0 | 3 | 0 | 12 | 23
Abu Sufian | 0 | 4 | 31 | 0 | 0 | 35
Ankit Kumar | 0 | 7 | 20 | 0 | 2 | 29
Jok Kuol | 0 | 2 | 14 | 0 | 0 | 16
Mohammad Faizan | 0 | 2 | 31 | 0 | 0 | 33
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 16 | 134 | 0 | 23 | 182

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 33
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 53
No Answer | No Answer | No Answer | 10
No Answer Total | | | 10
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 17
| | Store Location | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 5
| | Product Specification | 60
PreSales Total | | | 97
Grand Total | | | 160

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 0 | 1 | 0 | 0 | 0 | 9
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 1 | 1 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 2 | 0 | 0 | 1 | 0 | 8
Jok Kuol | 0 | 1 | 0 | 1 | 1 | 0 | 3
Waseem Ahemad . Khan | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 5 | 2 | 1 | 0 | 0 | 0 | 8
Mohd Iqbal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 7 | 3 | 1 | 2 | 0 | 25

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Radhika Jawle | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 9 | 2 | 0 | 0 | 0 | 1 | 12

Please feel free to reach out for any further clarifications.