Subject: English Language Test - Ms. Seema
From: Ms. Seema <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 22:39:04 -0400

| | Foreign Language Screening Test

Name | Ms. Seema    /  (91) 8920279077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I would like to inform you your order has been placed to your address but as per the information your current address is wrong, if you have tracking ID so kindly track it or contact the below information to contact our customer care number.

Thenku.

Regards
Seema

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We received your complaint against to your TV CABINET, sorry for inconvenience and you have facing some issues with your product but no worry we will send our representative and we will replace it with a new one as soon as possible.

Thanks.

Regards
Homebox Team

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