Subject: English Language Test - Umesh Kumar
From: Umesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 17:20:59 -0400

| | Foreign Language Screening Test

Name | Umesh Kumar    /  (+91) 8851977808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello! Good morning sir/ma'am
Xyz company

This is to inform you that, the address you mention to our site is wrong that's why your order is unable to delivered on time.
You can send us your current address by replying on the same email id that is [email-masked] so that you can get your order after receiving your address we will dispatch it soon for any other queries you can write as well.
Thank you
Regards from.
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning Sir/ma'am.
Sorry for any inconvenience, we received your mail today, As our policies our team were successfully installed television on 2 aug 2021,
And now its 3 weeks ago from today, We have the summary that you checked all the policies on same day on 2 aug 2021, Sorry but we unable to help you with that cause its been so far that the company fulfill all the necessary terms.

Thanks
Team xyz

| |