Subject: English Language Test - Chaitanya kumar
From: Chaitanya kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 17:02:47 -0400

| | Foreign Language Screening Test

Name | Chaitanya kumar    /  (520001) 9666025084    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii
Dear customer ,
This is chaitanya from x company . We are sorry for your inconvenience . You have given wrong address while ordering the product so our delivery agents will get the product to that address so please give proper address by replying to this email . And we will ensure u will receive your order.
Feel free to ask further questions .

Thank you
Chaitanya x company , customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi This is chaitanya ( x company)
Dear customer
We are sorry to hear this we will ensure our agents will come and replace the product as soon as possible please continue shopping from our company . Sorry for your inconvenience . please feel free to ask any further information.

Thank you
chaitanya customer support

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