Subject: English Language Test - khalid khan
From: khalid khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 16:06:04 -0400

| | Foreign Language Screening Test

Name | khalid khan    /  (95579) 48756    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Our Babyshop team apology for the inconvenience.
Your parcel was returned due to the wrong address.

Kindly confirm your address by replying to this mail.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We apologise for the damage.
Our analysis team will analysis the whole process and revert you as soon as possible.

Kindly keep some patience.

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